RETURN POLICY

At StayWell, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we gladly accept returns under the following conditions:

Eligibility for Returns
We accept returns on any unopened and undamaged product. To be eligible for a return, the product must be returned within 30 days of the original delivery date. Once received, the product will be inspected to ensure it meets the return criteria. Please note that any product showing signs of tampering, damage, or wear will not be eligible for a return.

Return Process
To initiate a return, please contact our customer service team with your order details. Once we confirm eligibility, we will provide instructions for returning the item(s). Products must be returned to our designated return address within 30 days from the date of receiving your order.

  • Wholesale, Retail, and Gift Orders: Our return policy applies equally to wholesale, retail, and gift orders. If your product qualifies under the return conditions, it will be processed as per the outlined steps.
  • Inspection of Products: All returns will undergo a thorough inspection upon arrival at our facility. Refunds or exchanges will only be processed after successful inspection. You will be notified of the status of your return.

Non-Returnable Items

  • Prizes, Giveaways, and Gifts: Products received as prizes, giveaways, or gifts are not eligible for return. However, at our discretion, we may offer to exchange an item if it is found to be defective. This is handled on a case-by-case basis, and you are encouraged to reach out to our customer service team with any concerns.

Refunds & Exchanges
If your return is approved following inspection, we will issue a refund or exchange the product according to your preference. Please note that refunds will be credited back to your original payment method within 7-10 business days.

Contact Us
If you have any questions or need further clarification regarding our return policy, feel free to reach out:

StayWell
190 N Bagdad Rd, C100
Leander, Texas 78641
USA