Terms and Conditions
Welcome to the SV Packaging LLC DBA StayWell (“StayWell,” “we,” “us,” or “our”) website. By accessing and using our website (the "Site") and services, you agree to be bound by these Terms and Conditions (the “Agreement”). Please read this Agreement carefully before making any purchases or using our Site. If you do not agree to these Terms and Conditions, please do not use the Site.
1. Payment Methods
We accept credit card payments only. By submitting your payment information, you authorize us to charge the payment method you provide for any purchases made through the Site. You are responsible for ensuring that all payment information provided is accurate, complete, and up-to-date.
2. Shipping Policies
We aim to ship your orders the next business day after receiving them. However, shipping times may vary based on order volume, holidays, and other factors beyond our control. We do not ship to states or regions where the sale or use of our products is prohibited by law.
Shipping fees and timelines are calculated at checkout, and customers will receive a tracking number once the order has been shipped. Please ensure your shipping address is accurate, as we are not responsible for shipments sent to incorrect addresses.
3. Returns and Refunds
We offer returns and refunds according to our return policy. To initiate a return or refund, please refer to our [Return Policy](link to return policy) page for more details on eligible products, time frames, and conditions. Any items must be returned unopened, unused, and in their original packaging unless otherwise stated.
Refunds will be issued to the original payment method within 5-7 business days after we receive and process the returned item. Shipping fees are non-refundable unless the return is due to an error on our part.
4. Product Usage and Safety
Our products are intended for responsible use only. Each product has warnings on its packaging outlining safety measures, dosage, and any health-related concerns. Please consult a healthcare provider before using any product if you have any underlying health conditions or concerns.
By completing your purchase, you acknowledge that you have read and understood the disclaimer provided at checkout, which includes important information on product risks and limitations. StayWell is not responsible for misuse of its products.
5. User Conduct
By using the Site, you agree not to:
- Engage in any unlawful activities or violate any local, state, or federal laws.
- Provide false or misleading information when registering for an account or making purchases.
- Attempt to access restricted areas of the Site or tamper with our services.
6. Third-Party Links
Our website may contain links to third-party websites or services. StayWell is not responsible for the content, privacy policies, or practices of any third-party websites. Users access these sites at their own risk and are encouraged to review the third-party website’s terms and privacy policies.
7. Intellectual Property
All content on this Site, including but not limited to logos, trademarks, graphics, images, product descriptions, and text, is the intellectual property of StayWell or its licensors. You may not copy, reproduce, distribute, or create derivative works of any content from this Site without our prior written consent.
8. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be resolved in the state and federal courts located in Texas.
9. Age Restrictions
Certain products sold by StayWell are restricted by age in certain jurisdictions. By purchasing from our Site, you affirm that you are of legal age to purchase the products offered in your location. We reserve the right to cancel any order if age verification cannot be confirmed or if the sale of the product is prohibited in your area.
10. Limitation of Liability
In no event shall StayWell or any of its affiliates, employees, contractors, or partners be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or products purchased through the Site. StayWell’s liability shall not exceed the total amount paid by you for the product in question.
11. Modifications to the Terms
StayWell reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting to the Site. Continued use of the Site following the posting of changes constitutes your acceptance of the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@westaywell.com
Address: 190 N. Bagdad Rd, C200, Leander, TX, 78641